Privacy Policy

PT Carisma Esa Cakti (“DeBiuryn”, “we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website debiuryn.com (“Website”) and use our services.

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our services to you.

a. Information You Provide Directly When you register for an account, make a purchase, or contact us, we may collect:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Account Information: Username and password.

  • Payment Information: Credit/debit card details or other payment information (processed securely by our payment gateway).

b. Information Collected Automatically When you access our Website, we may collect:

  • Log & Device Data: IP address, browser type, operating system, and pages you visit.

  • Cookies: Data stored on your browser to help us remember your preferences and personalize your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To process your orders, manage your account, and deliver products.

  • Communication: To respond to your customer service inquiries and send order-related notifications.

  • Marketing: To send you promotional emails and newsletters if you have consented (you may unsubscribe at any time).

  • Improvement & Security: To analyze how you use the Website to improve our services and to prevent fraud or illegal activities.

3. Who We Share Your Information With

We do not sell your personal data. We only share your information in the following limited situations:

  • Service Providers: With third parties who help us run our business, such as logistics partners (shipping couriers) and payment gateway providers. They are only permitted to use your data to perform these tasks.

  • Legal Obligations: If required by law or to respond to a valid legal process (e.g., a court order or request from law enforcement).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Use of Cookies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies help us remember your preferences and optimize the Website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. Your data is stored on secure servers located in Indonesia. However, please remember that no method of transmission over the internet is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and as required to comply with our legal obligations (e.g., for tax and accounting purposes, which may require a minimum retention of 5 years).

7. Your Data Rights

You have rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Correction: Request us to correct inaccurate or incomplete information.

  • Right to Deletion: Request us to delete your personal data under certain conditions.

  • Right to Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email.

To exercise these rights, please contact us.

8. Children’s Privacy

Our Website is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personal information from children. If you are a parent and are aware that your child has provided data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.